Privacy policy.
Who we are
IRM Ventures LLC runs Pickleball Game. We decide how your personal information is used. Personal information is anything that says something about you, such as your email or your match history.
This policy covers our website, the game, accounts, leaderboards and advertising. It also covers online play and Pro, once they open. Our rules for using them are in the Terms of Use.
Questions about privacy: privacy@pickleballgame.app.
What we collect
You can visit the site and play without an account. Most of the items below exist only if you create an account or use that feature. A guest gets a random player ID, with no name or email.
| What | Details | From |
|---|---|---|
| Account | Email address, sign-in method (email link), random player ID, join date, age range. | You |
| Profile and settings | Display name, optional country, language, whether you are hidden from boards, and your game settings (graphics, volume, controls, camera). | You |
| Agreements | Which version of the Terms and this policy you accepted and when. | You |
| Matches | For each finished match: mode, difficulty, length, score, winner, time played, rallies, shots, winners, errors, faults, fastest shot, and your rating before and after. A recording of your game inputs (a replay, with no personal details) so we can check the score. When online play opens, we will also keep opponents' display names, connection speed, disconnects, region and room code. | Your game, then re-checked by our servers |
| Ratings and boards | Ratings, win and loss record, rank, share of points won. Boards show your display name, rating, record and win rate, and your country if you chose to show it. | Calculated by us |
| Usage and device | When you last played, matches and minutes played each day, device type (phone, tablet or computer), game version, how you control the game. | Your browser |
| Online play (not open yet) | When it opens: your IP address (needed to connect; we do not save it), display name, character look, and your inputs during a match. | Your browser |
| Pro subscription (not on sale yet) | Once it is: Stripe customer ID, plan, status, trial and renewal dates, and the date your Pro ends. Stripe takes your card, billing address and tax details. We never see your card number. | Stripe |
| Messages and reports | What you send in the contact form: name, email, topic, subject, message, and a company name for advertising questions. If you tick the box on a bug report: browser, screen size, language, game version and graphics setting. Also what you tell us about other players, and what others tell us about you. | You, and other players |
| Get notified list | The email you type into a “Get notified” box, which feature you asked about, and when. | You |
| Spam checks | A scrambled copy of your IP address and email, kept for 2 days, so we can stop repeat sends from the contact form, the advertising request form and the “Get notified” box. | Your browser |
| Advertisers | For an ad request: company name, contact name, email, website, the spot you want, and your artwork with the way you placed it. When online booking opens: also bids, bookings, payment status and review notes. | You |
| Ad counts | How many times each ad spot was shown, as daily totals. Not linked to any player. | Your game |
| Site and game analytics | Pages viewed, button clicks (such as Play), game events (match started and ended, mode, difficulty, score, how long it lasted, settings changed, errors), graphics level, frame-rate range, and your device type, browser, system, screen size, language and time zone. For visitors we remember, also an approximate location (country and city) worked out from your IP address. Never your name, email or anything you type. A random ID links your visits. Where you live outside the EU, EEA, UK and Switzerland, it stays in your browser so we can see when you come back. Inside them it does so only if you allow it; otherwise it resets every day. No cookies. We do not keep your IP address. | Your browser |
| Website visits | IP address, browser type, pages requested and time, in the logs of Cloudflare, our hosting provider. | Your browser |
| Safety checks | Name checks, cheat checks and flags, strikes, bans, moderator actions and notes. | Our systems and moderators |
We do not collect your birth date, precise location, contacts, camera or microphone. The game has no chat. We do not ask for sensitive information such as health or religion.
Your display name is public. Do not use your real name or personal details in it.
Why we use it
Under EU and UK law we need a legal basis for each use. “Legitimate interests” means a real need of ours, such as fair play, that we weigh against your rights.
| Why | Information | Legal basis |
|---|---|---|
| Run your account, sign you in, sync settings, save your history | Account, profile, settings, matches | Contract: it is the service you asked for |
| Rate matches, run leaderboards, and run online play once it opens | Matches, ratings, online play | Contract |
| Check scores, stop cheating, review names and reports, keep the game safe | Matches, replays, safety checks, usage | Legitimate interests: fair play and a safe community |
| Take payment for Pro and ads once payments open, and keep payment records | Pro subscription, advertisers | Contract, and legal duty for tax and accounting records |
| Show sponsor ads and tell advertisers how often they were shown | Ad counts | Legitimate interests: running the ad program |
| Answer your messages and ad requests, and fix bugs | Messages, advertisers, usage and device | Legitimate interests: replying to you and fixing problems. Bug-report device details: your consent |
| Tell you when a feature opens | Get notified list | Your consent. You can ask us to delete it at any time |
| Prove what you accepted | Agreements | Legitimate interests: keeping proof |
| Learn how people use the site and game, find slow or broken parts, and improve them | Site and game analytics | Legitimate interests: improving the game. In the EEA, UK and Switzerland, remembering you between visits needs your consent. We keep it to a minimum and honor your opt-out (see Cookies and storage) |
| Run and protect the website, and stop spam and bots | Website visits, spam checks | Legitimate interests: delivering and securing the site |
We send no marketing email. If that changes, we will ask for your consent first.
Automated checks re-play your match to confirm the score, rate it, and flag signs of cheating and banned words. Once online booking opens, an AI model checks ad artwork against our ad rules: it can approve or turn down an image, and anything it cannot decide waits for a person. A person reviews the case before we ban or restrict an account. We make no decision about you with legal or similarly significant effect by automated means alone.
You do not have to give us your information. Without an email you cannot have an account.
Moving data abroad
We run Pickleball Game from the United States. Our providers may handle your information in the United States and other countries, including outside the UK and the European Economic Area.
When information leaves the UK or EEA for a country without an official adequacy decision, we use safeguards. These are the standard contractual clauses approved by the European Commission (with the UK addendum), or a provider certified under the EU-US Data Privacy Framework. Email us to get a copy.
How long we keep it
| Information | How long |
|---|---|
| Account, profile, settings, matches, stats, ratings, daily usage, agreements | Until you delete your account |
| Guest players | Erased after 7 days if the guest never finished a match. A guest who played is kept until it joins an account when you sign in, or until you ask us to delete it |
| Replay files | 30 days. Longer for a match under review and for matches of the top 100 players |
| Match tickets and request counters | Match tickets: 7 days after use, or 1 day after they expire. Counters: 2 days |
| Online matches you played (once online play opens) | Opponents keep the match after you delete your account. Your name shows as “Deleted player” and the link to you is removed |
| Reports | Until the reporter or the reported player deletes their account. The reporter link is then removed |
| Pro subscription records (once Pro is on sale) | Until you delete your account. Stripe keeps payment records as the law requires |
| Ad requests, advertiser records and payments | Requests: as long as needed to deal with them. Payment records: as long as tax and accounting law requires, generally up to 7 years. After you delete your account we blank the contact details |
| Contact messages | As long as needed to deal with your message and any follow-up. They sit in our email inbox, not in our database |
| Get notified email | Until we have told you the feature is open, or you ask us to delete it |
| Site and game analytics | 12 months, then PostHog deletes them. The random ID is not linked to your name or email |
| Logs at our providers | Under each provider's own schedule, usually short |
To delete your account, email privacy@pickleballgame.app. We hide it at once. After 7 days we erase it, delete your replay files and, if you have a subscription, cancel it. You can cancel the deletion in that time. Backups at our providers drop your data when they roll over.
Cookies and storage
We do not use cookies for ads, tracking or analytics. The game and site store a few things in your browser so they work the way you set them up:
- Your settings, graphics level and last menu choices.
- A guest ID, so you keep the same player ID and match history.
- Your online display name, for when online play opens.
- Your sign-in session, if you sign in.
- Scores kept on this device for the local leaderboard.
- A note that you signed up in the “Get notified” box. The address itself is saved on our server.
- The time of your last contact message, to stop repeat sends.
Analytics set no cookies. What they store in your browser depends on where you are:
- Everywhere else: PostHog keeps a random ID in your browser's local storage, and a short visit marker in session storage. They are not linked to your name or email. It shows us whether you come back, so we can count how many players return after a day, a week or a month. You see no pop-up. Our legal basis is legitimate interests.
- In the EU, EEA, UK and Switzerland: nothing is stored until you tap Allow in the pop-up. Before that, PostHog counts your visit with a random ID made on its server that resets every day. If you tap Allow, we store the random ID as above. If you tap No thanks, we store nothing but your answer. Our legal basis is your consent.
We learn where you are from the country of your connection or, if that is not available, your browser's time zone. If we cannot tell, we ask.
Your answer (Allow or No thanks) is saved on your device so we do not ask again. It is strictly necessary and holds nothing else.
Change your choice. Use “Privacy choices” in the footer of any page on the website, at any time, wherever you live. No thanks deletes the random ID from your browser. Allow starts remembering you again.
Switching analytics off completely. We honor the Global Privacy Control and Do Not Track settings in your browser. If either is on, the analytics code is not even loaded and there is no pop-up. An ad blocker has the same effect.
The storage for running the game was needed or requested by you, so we do not ask for consent for it. You can clear it in your browser settings. Your settings will reset. Cloudflare may set its own cookie or storage for its security checks. Stripe may too on its own pages, once payments open. See their policies.
Your rights
Everyone
Wherever you live, you can ask us to give you a copy of your information, correct it, or delete it.
- How to ask: email privacy@pickleballgame.app.
- How fast: within one month, or 45 days for California. If the law allows more time we will tell you why.
- Proof it is you: we may reply to the email on your account to check. We ask for nothing more than we need.
- On someone's behalf: an authorized agent can ask for you with your written permission. We may check with you.
- Cost: free. We may refuse a request that is clearly unfounded or excessive, and we will say why.
- Limits: we may keep what the law requires, such as tax records.
EU and UK
You also have the right to restrict our use of your information, to receive it in a portable file, and to object to uses based on legitimate interests. You can withdraw consent at any time. This does not affect what we did before.
You can complain to us first at privacy@pickleballgame.app. We confirm receipt within 30 days and answer without undue delay. You can also complain to your data protection authority. In the UK that is the Information Commissioner's Office (ico.org.uk). EU authorities are listed at edpb.europa.eu.
California
In the past 12 months we collected these kinds of information: identifiers (email, player ID, display name, IP address); customer records and commercial information (advertiser details, and Pro subscriptions once Pro is on sale); internet and device activity (device type, game version, last active, pages viewed and game activity in our analytics, ad counts); inferences (skill ratings); and account log-in details, which California treats as sensitive. We got them from you, your device and our own systems. We used them for the reasons in “Why we use it”.
We disclosed these kinds of information to the service providers in “Who gets it” to run the service. We did not sell or share personal information, including that of anyone under 16. We use account log-in details only to sign you in, so there is nothing to limit.
California residents can ask to know what we collect, correct it, delete it, and can expect equal service and prices if they use these rights. The “Everyone” list shows how to ask.
Other US states
Residents of Virginia, Colorado, Connecticut, Texas, Oregon and other states with privacy laws have similar rights: to access, correct, delete and get a portable copy, and to opt out of sales, targeted ads and profiling. We do none of those. We do not sell sensitive personal data. We give these rights to everyone.
If we refuse a request, you can appeal by replying to our email. We answer within 45 days. If you are not satisfied, you can contact your state attorney general.
We do not track you across other sites. Because we do not sell or share personal information, there is nothing to opt out of in that sense. We still honor the Global Privacy Control and Do Not Track signals: with either on, our analytics do not run.
Children
Accounts are for people 13 and older. The first time you sign in, we ask your age range, not your birth date. If you say you are under 13, we close the account: it is hidden at once, you are signed out, and we erase it, with the email address you used, within 7 days.
The game is not made for children under 13. We do not knowingly keep accounts or personal information of children under 13. If we learn that we hold some, we delete it. A parent or guardian can contact us at privacy@pickleballgame.app to ask.
In some EU countries the age to agree to online services alone is higher than 13, up to 16. If you are below that age where you live, you need a parent or guardian to agree for you.
Security and changes
We send data over encrypted connections. Our database rules stop one player from reading another's data. When we take payments, card details will stay with Stripe. No system is perfectly safe. If a breach affects you, we will tell you as the law requires.
When we change this policy we update the date at the top. If the change matters, we tell signed-in players when they next sign in.
Contact us
IRM Ventures LLC
Email: privacy@pickleballgame.app
You can also use the contact form. If you are in the EU or UK, use the same email for any privacy question or request.